1. Order Processing and Dispatch

Once an order is confirmed, our processing time for dispatch is 5–8 business days.
This period covers stock preparation, quality inspection, and packaging; it does not include international transit time.

2. Shipping Duration

After dispatch, international transit typically takes 15–30 days.
This timeframe is an estimate and may be subject to delays due to factors beyond our control, such as customs clearance, logistics scheduling, or public holidays.

3. Customs and Duties

Any import duties, value-added taxes (VAT), or customs clearance fees incurred in the destination country are the responsibility of the recipient. We are unable to estimate these costs; we recommend checking your local customs regulations before placing an order.

4. Shipment Tracking

Once your order has been dispatched, we will provide a tracking number, allowing you to monitor the status of your shipment online.

5. Lost or Damaged Packages

In the event that a package is lost or arrives severely damaged, please contact us via email as soon as possible after receipt. Please provide supporting evidence, such as photographs, so that we may assist in investigating and resolving the issue.

6. Responsibility for Address Information

Please ensure that your shipping information is accurate and complete when placing an order. If a package cannot be delivered or is returned due to an incorrect address provided by the customer, the associated costs and risks shall be borne by the customer.

7. Policy Updates

This shipping policy is subject to change; the latest version will always be available at hanvellan.com. If you have any questions, please email us at [email protected].

Concise Footer Version

Shipping Policy: Orders are processed and dispatched within 5–8 business days. Estimated international transit time is 15–30 days; this is an estimate only, and delays may occur due to factors such as customs clearance or public holidays. Any customs duties in the destination country are the responsibility of the recipient. A tracking number will be provided once the package has been dispatched. The buyer shall be responsible for any losses resulting from an incorrectly provided shipping address.

HANVELLAN TRADE CO., LTD

Email: [email protected]

Official Website: hanvellan.com