1. 14-Day Right of Withdrawal

Customers have a 14-day cooling-off period starting from the date the scarf is received, during which they may request a return for any reason.
To initiate a return, please send an email to [email protected] clearly stating your request.

2. Requirements for Returned Items

Returned scarves must be in brand-new condition—unworn, free of stains or damage, and include the original packaging and tags.
If an item has been damaged or stained due to customer handling, we reserve the right to refuse the return or deduct an amount to cover the loss.

3. Shipping Costs

- Returns due to personal reasons: The customer is responsible for the return shipping costs.
- Returns due to product defects or incorrect items sent: We will cover all associated shipping costs.

4. Refund Processing

Once the returned item is received and verified, a refund will be issued via the original payment method within 14 calendar days. The refund amount will not include any return shipping costs paid by the customer.

5. Quality Guarantee

If a scarf arrives with manufacturing defects or fabric flaws, please contact us promptly upon receipt; we will provide an exchange or a refund.

6. Exclusions

Items that have been used, stained, are missing tags, or have damaged packaging are not eligible for returns under the "no-reason" policy.

7. Policy Updates

We may update this Return and Exchange Policy at any time. The latest version will be posted on hanvellan.com. If you have any questions, please contact us via email.

Concise Version

Return and Exchange Policy: You may request a return for any reason within 14 days of receiving your item. The scarf must be in brand-new, pristine condition with all original tags attached. For returns due to personal reasons, the buyer is responsible for the return shipping costs. Refunds are processed within 14 days following the inspection of returned items. Please contact us regarding any quality-related issues. Items that have been used or damaged are not eligible for "no-reason" returns.

HANVELLAN TRADE CO., LTD

Email: [email protected]

Official Website: hanvellan.com