1. Customer Inquiries

We are committed to responding to customer inquiries in a timely manner. Please send your questions to [email protected]; we will reply within a reasonable timeframe to address any concerns regarding products, orders, or logistics.

2. Order Fulfillment

Once an order is successfully placed, we will proceed with stock preparation, quality inspection, and packaging for shipment within the agreed-upon timeframe. A tracking number will be provided so you can monitor the status of your package. If you need to modify any order details, please contact us before the items are dispatched. Once an order has been shipped, information such as the delivery address cannot be changed.

3. After-Sales Support

If you encounter issues upon receiving your order—such as product quality defects or incorrect items—please contact us promptly. You will need to provide your order number and supporting evidence, such as photographs of the items received. We will then offer an appropriate solution in accordance with our return and exchange policy.

4. Service Limitations

We are not liable for issues arising from factors beyond our control, including customer error, incorrect information provided by the customer, third-party logistics, or local customs policies. However, we will do our best to assist you in communicating and investigating such matters.

5. Communication Language

Business communication is primarily conducted via email in English.

6. Policy Updates

This service policy is subject to change at any time. The latest version will be posted on hanvellan.com. If you have any questions, please feel free to contact us via email.

Footer Summary

Service Policy: Customers may reach out via email regarding products and orders. Following order confirmation, we will arrange shipment and provide a tracking number; please note that delivery addresses cannot be modified once an order has been dispatched. Should any issues arise upon receipt of your order, please contact us and provide your order number along with photographic evidence. This policy is subject to updates; please refer to our official website for the most current version.

HANVELLAN TRADE CO., LTD

Email: [email protected]

Official Website: hanvellan.com